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Your membership entitles you to up to four free Roadside Assistance calls per cardholder, per year. (Some conditions apply. See the Guide to Emergency Road Service.) Just one toll-free call to 1-800-AAA-HELP (1-800-222-4357) anywhere in the United States or Canada brings assistance for a flat tire, a dead battery, a lockout, or a tow. You can be towed to the facility answering your call, no matter how far away you are. Or, with AAA Plus, you can be towed anywhere you choose that's up to 100 miles from where you break down.
We'll deliver gas if you run out. (You pay only for the gas. Diesel fuel must be requested when you call for service and may not always be available.) And if the service technician can't get you into your car when you're locked out, we will arrange for assistance from a locksmith at our expense. (If the services of a locksmith are required for your vehicle for anything other than a lockout, you're covered for up to $50.00 per call with Basic Service and $100.00 per call with Plus Service.) Join!
EMERGENCY ROAD SERVICES
AAA Blue Grass/Kentucky is proud of its record in providing Emergency Road Service for our members and we are here to assist you in the future. The following procedures will help you receive the maximum benefit from this unique service. Emergency Road Service is just that… an emergency service, which should not be mistaken for convenience towing, maintenance or repair service. The serviceman will make one round trip between his station and the disabled car in rendering service.
HOW TO OBTAIN EMERGENCY ROAD SERVICE
The Clubs Emergency Road Service Department is staffed 24 hours a day, seven days a week. To obtain service in Lexington/Fayette County, call 233-1111. In the Ashland area (including Boyd and Greenup Counties), call 836-9696. In Frankfort, call 227-9613. Elsewhere, call toll-free 1-800-568-5222. Outside of Kentucky, call AAA's toll free Supernumber: 1-800-AAA-HELP.
ELIGIBILITY
Emergency Road Service is to be used only by the person named on the membership card, regardless of the ownership of the vehicle. AAA cards are non-transferable and service is not available to non-members, regardless of relationship to the member, even though the non-member may reside in the same household. Associate memberships for additional drivers residing in members household are available at a reduced rate. AAA membership protects the member, not a vehicle. You must be an occupant of the vehicle at the time it becomes disabled and must be available to present your membership card at the time service is given, except in extenuating circumstances. If AAA Blue Grass/ Kentucky is unable to verify your membership number, you will be charged for this service. Reimbursement for contract rates will be considered upon verification of your membership, provided the type and extent of the service is included in the Emergency Road Service benefits. Be certain to obtain an official receipt from the serviceman.
HOW TO REQUEST SERVICE
When you call for service, be sure to have the following information available:
- Your AAA membership number
- Expiration date
- Club name and Club code number
- Phone number where you can be reached
- Year, make, model, color, and license number of the vehicle needing service
- Location of the vehicle with nearest intersecting street
Be prepared to show your membership card and drivers license, for without them the serviceman is instructed to charge a deposit for the service. In this case, apply to the Club for reimbursement consideration. If you resolve your situation before the serviceman arrives, please phone the office and cancel your call. This will increase our Efficiency in responding to other members needs.
ELIGIBLE VEHICLES
Emergency Road Service will be provided for any four-wheeled motor driven vehicles of the passenger, pleasure or recreational type (vans, campers, and motor homes), regardless of the license plate designation. Vehicles must have current license and registration to be covered by AAA. Dual-wheel campers/ motor homes will be provided all services except towing, extrication,/recovery and tire service. Dual-wheel unloaded pickup trucks are provided all services except tire service. Commercial vehicles are eligible for service with the exclusion of taxicabs and limousines. Members needing service for rental cars are eligible for services provided under their AAA membership.
SERVICE EQUIPMENT
The Club allows one normally equipped service vehicle , one driver, and one service call per emergency. Additional equipment or personnel must be paid for by the member at the time of the service, at the prevailing commercial rate.
TYPE OF SERVICE
CAR WON'T START
The AAA serviceman will attempt temporary mechanical adjustments to start a disabled vehicle. This will include a battery boost and mechanical first aid to enable the members vehicle to reach a service facility.
Out Of Gas
An emergency supply of fuel, enabling the member to reach the nearest service station, will be delivered to the disabled vehicle. The member pays only for the fuel. AAA Plus members receive the fuel free of charge.
Tire Service
In the event of a flat tire, AAA will install the inflated spare to tow the car to the nearest repair facility. It is the responsibility of the member to have any special tools needed to change the tire.
Locksmith Services
If locksmith service is required to gain access or make the vehicle operable AAA will provide locksmith service or will reimburse the member up to 50$. If necessary, the Club will provide towing assistance to the nearest locksmith facility and reimbursement up to 50$ locksmith service on a single service call. AAA plus members receive reimbursement up to a total of 100$ in parts and labors.
Extrication
Extrication or winching will be provided by AAA if the vehicle is stuck in mud, snow, a ditch, on a parking curb, and if it can be reached safely and freed with automobile servicing equipment. One truck will be furnished at the site of disablement. Extra equipment, personnel, labor or vehicles are at the members expense, and these charges are non-refundable. AAA Plus members receive a second serviceman and truck for up to 60 minutes.
Emergency Towing
AAA serviceman have been instructed to attempt to start all disabled vehicles. If a vehicle cannot be started or operated safely due to mechanical failure, it will be towed back to the station giving service, or any point along a direct return route. If the member wishes the car to be towed elsewhere, the station will tow free of charge up to 5 miles from the point of pickup. A charge of not more than 1.75$ for each additional mile will be the responsibility of the member and is non-refundable. . However if the vehicle can be safely driven, towing service will not be provided. Only one service call per disablement will be made at the Clubs expense.
AAA Plus provides towing to any destination within 100 miles of the breakdown. A long distance tow under AAA Plus may be deferred to a time when the contractor can make the tow without affecting the normal Emergency Road Service he provides.
Emergency Check Acceptance
AAA Blue Grass/ Kentucky guarantees a members personal check drawn for an amount up to 250$ and paid to the order of any AAA contract station. This benefit covers emergency road service or repairs which are required as a result of a breakdown to the car the member is driving. Failure to reimburse any AAA contract station and will collect from the member. If the member fails to reimburse the Club, his or her membership may be subject to non-renewal.
Independent Contractors
Your Club strives to secure reliable, competent garages. However, AAA affiliated service facilities are under contract with the Club to perform such service as the Club shall offer and are not agents of the Club an agent for any affiliated facility. In giving service, the station acts as an agent of the member. The Club assumes no responsibility for injuries to persons or property (including damage to a members car or personal items kept in the car) as a result of Emergency Road Service performed by such contract stations, garages and facilities.
Excessive or Ineligible Use
Each member is allowed up to (4) four road service calls per membership year. When calls exceed the membership limit, service will be provided at a discounted rate and payment accepted at the time of service. In extenuating circumstances the number could be billed at the fair commercial rate, or many be surcharged on your membership dues. The Club reserves the right to suspend Emergency Road Service or cancel the membership for excessive use. Excessive use or abuse of membership privileges will be determined by the Club based on individual circumstances and the member agrees to accept these terms as a condition of membership.
Extreme Weather
Severe weather conditions may cause unavoidable delays, and/or limitations in service. Your patience and understanding in these emergency situations is always appreciated. In the case of snowbound cars, service will be provided only where driveways, streets, or highways are reasonably free of snow and ice, to allow the service vehicle to reach the car without risking tie-ups of vital equipment. Servicemen will not shovel snow or be responsible for damage to lawns or driveways.
Reimbursements
AAA members should attempt to obtain service by calling AAA. However, if AAA service not available, a member should obtain alternate service, pay for it, and submit the original itemized receipt from a service facility to the Club for reimbursement consideration. Members should include name, address, membership information and a brief explanation. Reimbursement shall be at the prevailing commercial rate for the basic service that would have been provided by AAA servicemen. Requests for reimbursement must be submitted to the Club within 60 days from the date of service. The Club provides no reimbursement when: 1) a vehicle is moved at the direction of police or property owner due to illegal parking or other violation; 2) service is given by an individual or bystander. All reimbursements will be mailed to the member.
Not Included:
- Service when the vehicle is in a place of repair where it can be put in a drivable condition. (This also includes when estimate of service cost is high.)
- Service when the vehicle is off the traveled portion of the road where service is not practical or possible.
- Service to non-members, or when a member is not present when the vehicle breaks down, except in extenuating circumstances.
- Service where members are picked up and taken to their vehicles (possible exceptions will be made at member's expense).
- Repairs, parts or labor incurred on the road or at a place of repair. Service to motorcycles, limousines, buses, taxis, ambulances, hearses, and vehicles used in competition.
- Towing from garage-to-home, to a junkyard, parking lot to parking lot, or from home when it was originally towed there by AAA.
- More than one service call per disablement.
- Towing an altered or overloaded vehicle.
- Vehicles disabled 30 days or more.
Special Conditions Affecting Emergency Road Service.
Although AAA offers 24-hour coast-to-coast service, it cannot and does not guarantee service everywhere under all conditions and circumstances. See section entitled "Reimbursements" for procedures when AAA service is not available. The club does not guarantee that an AAA contract garage will have parts or facilities available for any particular vehicle or that the station will be able to make repairs. If service is not satisfactory, the Club should be notified immediately, and an investigation will be made. It is our goal to provide you with the highest quality emergency road service available. You will help us to maintain these high standards and continually improve our service by letting us know your comments. Please call or write our Club offices listed on page 20 of this handbook.
Member Service Center/Lexington
The Member Service Center is available 24 hours a day. Counselors take TripTik requests, provide weather information, respond to calls for emergency road service, and process changes in membership status. The staff can also answer questions about the Club's various discount programs.
